Policies

RETURNS/EXCHANGES

Drinkware, food items, body/skin care items, hats/clothing with tags removed are FINAL SALE. Days With Gray DOES NOT accept returns or exchanges on these items UNLESS there is an error is made during the creation process or a wrong product is sent.

Days with Gray made to order t-shirts and sweaters are NOT applicable for exchange or refund, as they are made specifically per order. Please ensure you’ve checked our sizing charts to make sure you’ve got the correct size ordered.

Days With Gray will NOT accept other brand exchanges if tags have been removed. In store credit and exchange will be permitted within 7 days with receipt present or online approval. 

Please note: ALL APPLICABLE PURCHASES ARE EXCHANGE OR STORE CREDIT ONLY. REFUNDS ARE NON APPLICABLE. Purchaser is responsible for emailing info@dayswithgray.ca to get the exchange approved. Purchaser is also responsible for return shipping costs.

PRODUCT CARE

PLEASE NOTE: GOLDEN HANDLE MUGS ARE NOT MICROWAVE SAFE!

All drinkware products are created using a sublimation process. Ceramic mugs are microwave safe (excluding golden handle mugs)! Like most drinkware, hand washing is best - dishwasher heat can fade or run ink over time. In addition, seals and/or lids on stainless steel drinkware cannot be guaranteed after use by customer. Please wash with care. 

All DWG clothing should be washed inside out in cold water. No bleach and no fabric softener. Hang to dry. Do not dry clean!

Days With Gray will NOT accept clothing exchanges if tags have been removed. In store credit and exchange will be permitted within 7 days with receipt present or online approval. 

SHIPPING

Customers will receive an email with a tracking number to notify them when their item has shipped! Days With Gray will NOT be held liable for any lost or damaged packages in the shipping process. All orders are processed in 1-2 weeks time. Once the order leaves our hands, any shipping carrier delays are NOT the responsibility of Days With Gray.

LOCAL PICKUP

Days With Gray is located in Leduc, Alberta.
5110 - 50th Street, Leduc.
Hours: Sunday/Monday- CLOSED. Tuesday/Wednesday- 10-5. Thursday- 11-7. Friday- 10-5. Saturday- 10-4. Closed on some long weekends. *Hours are subject to change - please check our Google page for the most updated hours.*
If you have requested the local pickup option, you will receive a detailed email with further pickup information when your order is ready for pickup. If your order is not picked up within 90 days, it will be donated!

PAYMENT

If you select to pay via bank transfer, you will have 24 hours to send your payment to dayswithgray@gmail.com or your order will be cancelled.